Politique d'expédition

SHIPPING & HANDLING

You will get a message that we’ve received your order within 24 hours of purchase.

The items will be shipped between 1-5 business days depending on the time it takes to produce it, after received payment unless otherwise notified by us.

We will gladly ship straight to a “giftee” as well as include a personal note if and when requested. You just need to leave the address directly at checkout, or send us a message at info@ineslamy.com

If you have any special requests please contact us before you place your order, or as soon as possible. We cannot honor requests that were not discussed before you placed your order.

When we have sent your order, you will be notified that the order has been shipped and the tracking number, as well as the site available to track your package (according to the shipping method choice) if you have chosen that method.

The price paid for the shipping is included at the end of the purchase and it includes the price for the shipping as well as the handling and packaging used.

PLEASE NOTE that NOT all packages are traceable. If you purchase with regular shipping, in Europe, that DOES NOT come with tracking number.
If you want to track your package, please choose on the shipping options given upon checkout.

Your purchase will be shipped to the ADDRESS you have provided.
Please verify that your shipping address is correct when you make your purchase. If the item is returned to us by the postal services because of an incorrect address or unclaimed package, the buyer is responsible for the original shipping fees and the shipping fees to resend the item.

SHIPPING TIMES:

While packages generally arrive much SOONER, we leave up to 2 weeks for the item to arrive for Domestic delivery and up to 4-6 weeks for International delivery time before re-sending/refunding for non delivery and if you have placed an order with tracking number.

Take in consideration that during holidays, special seasons and other special occasions according to each country, shipping may take more time, due to post office unpredictable work. So Priority Upgrades are recommended to ensure faster delivery times if you need your items within a schedule.
Still, we cannot guarantee that it will arrive by the time expected, as it will depend on the carrier.

ESTIMATED SHIPPING TIMES:
Canada: 6-30 business days
North America: 6-30 business days
Europe: 3-15 business days
Australia, New Zealand and Oceania: 10-30 business days
Asia Pacific: 6-30 business days
Latin America and the Caribbean: 10-45 business days
North Africa and the Middle East: 10-45 business days
Sub-Saharan Africa: 10-80 business days

We’ll do our best to meet these shipping estimate dates, but we cannot guarantee them. Actual delivery time will depend on the shipping method you choose and the postal services work.

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▲CUSTOMS FEES ▲ IMPORTANT NOTES▲
Many international shipments will incur duties and customs charges. ALL customs fees, import duties, processing fees, taxes, tariffs, etc. are the sole responsibility of the buyer. These fees are NOT included in your shipping charges. Check with your customs office for specifications.

Additionally, items and their values will be accurately and honestly described on customs forms – no exceptions. All items are labeled as ‘merchandise’, not ‘gifts’.

>> If an order is returned to us because you did not pay the above-mentioned fees, we will refund you the cost of the item(s) (unless it was a personalized item which is non-refundable) but not the cost of shipping or any customs fees paid.